Intensive Case Manager

​​​​About the Opportunity

Melbourne City Mission (MCM) is a leader and innovator in the provision of services to the community. Established in 1854, MCM is a non-denominational organisation that supports thousands of Victorian people and communities to overcome barriers and disrupt disadvantage to live their life, their way.
The Homelessness, & Family Services division supports people experiencing, or at risk of homelessness, and families at risk of poorer outcomes and progression to greater forms of disadvantage.
The Intensive Case Managers provide high quality intensive case management services to young people presenting to Frontyard who are aged 16-24 and experiencing homelessness. Young people will be provided best practice support and holistic guidance to achieve housing stability and their broader goals. 

About you

We are looking for someone who can:

• Effectively support a case load of young people through a healing-oriented framework. Utilising creative and innovative pathways to disrupt disadvantage and create pathways out of homelessness.
• Develop advanced case planning and crisis interventions to meet the needs of young people presenting with multiple and complex needs, including risk assessments and safety plans.
• Assist young people to access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan
• Facilitate access to specialist support services, including health, mental health, AOD and therapeutic interventions both within Frontyard and through external services in accordance with the case plan.
• Maintain an up-to-date knowledge of Frontyard programs and relevant external service providers to ensure an integrated service response to young people.

Benefits of working with MCM include:

• Inclusive Employer by the Diversity Council of Australia
• Attractive Salary Packaging benefits
• Supportive learning and development environment
• Culture of continuous improvement

Essential:

• A qualification in youth work, community development or a related tertiary qualification or extensive experience (4 years) working in the community services sector.
• Demonstrated experience working within a case management framework.
• Understanding or experience working with young people at risk or experiencing homelessness, including knowledge of healing-oriented approaches.
• Strong passion for working with young people and ability to actively and assertively engage young people experiencing complex needs.
• An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues and principles in working with at risk young people.
• Knowledge of the legislative requirements when working with at risk young people.
• An understanding of the requirements for ensuring child safety.
• Excellent communication and problem-solving skills encompassing interpersonal, verbal and written, and negotiation skills.
• Provide First Aid certificate (formerly First Aid Level 2).
• Strong organisational, time management and computer skills.

Screening Criteria

• National Police check
• Working with Children check
• Valid Victorian Drivers license
• Right to Work in Australia

Applications for this role close: 2 June 2024, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. For assistance with your application please email: recruitment@mcm.org.au

About MCM

We are a leading not for profit, purpose-driven organisation that offers a broad range of services in Early Years, Disability, Homelessness and Family Services, Palliative Care and Education.  

Our commitment to Safety

MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.

Our commitment to Diversity

At MCM, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. We know that diversity and inclusion helps us to attract, recruit, engage and retain a team of talented people.